Support & Contact
Augmend Excel Add-in
Get Help
We're here to help! Whether you're a user looking for guidance or an IT administrator setting up the Add-in, we provide multiple ways to get support.
Contact Us
Email: support@augmend.app
Response Time: We aim to respond within 24-48 hours during business days.
Please direct all inquiries to the email address above, including:
- General Support: Questions about using the Add-in, troubleshooting, or general assistance
- Technical Support: Technical issues, API questions, or integration help
- Enterprise & Sales: Enterprise deployments, volume licensing, or custom solutions
- Privacy & Legal: Privacy questions, data requests, or legal inquiries
Documentation Resources
User Guide
Complete guide for end users covering installation, features, and usage.
Read User Guide →IT Admin Guide
Deployment instructions and configuration for IT administrators.
Read IT Admin Guide →Frequently Asked Questions
Q: What versions of Excel are supported?
A: The Add-in requires Excel 2016 or later (Microsoft 365, Office 365, or Office 2016+). It works on Windows, Mac, and Excel on the Web.
Q: How do I install the Add-in?
A: Installation depends on your deployment method. Individual users can upload the manifest file through Excel's "Insert → Office Add-ins → Upload My Add-in". For enterprise deployment, see the IT Admin Guide.
Q: Is my data secure?
A: Yes. We use industry-standard encryption, secure authentication, and follow best practices for data protection. See our Privacy Policy for detailed information.
Q: Can I use the Add-in offline?
A: No, the Add-in requires an internet connection to communicate with our API services for authentication, file processing, and data extraction.
Q: What file types are supported?
A: The Add-in supports PDFs, images (JPG, PNG, etc.), and web URLs. The AI can extract structured data from these sources.
Q: How accurate is the data extraction?
A: Extraction accuracy depends on document quality, structure, and clarity of your requirements. Providing example files and clear field definitions improves accuracy.
Q: Can I share projects with team members?
A: Yes! Use the "Manage Users" feature in the Configure Pipeline tab to grant access to team members with appropriate roles (Owner, Editor, or Viewer).
Q: What is a Project Access Token (PAT)?
A: A PAT is a token-based authentication method that allows programmatic access without user accounts. It's useful for automation and CI/CD pipelines. Contact your project administrator to obtain a PAT.
Q: I'm getting a field map error. What should I do?
A: Field map errors typically occur when no field map exists for your project. Disable "Use field mapping" to use standard JSON flattening, or create a pipeline with structured fields to generate a field map.
Q: How do I report a bug or request a feature?
A: Please email support@augmend.app with details about the issue or feature request. Include screenshots and steps to reproduce if applicable.
Reporting Issues
When reporting an issue, please include:
- Description of the problem
- Steps to reproduce
- Excel version and platform (Windows/Mac/Web)
- Screenshots or error messages
- Any relevant project or file information (without sensitive data)
Feature Requests
We welcome your feedback and feature suggestions! Please send feature requests to support@augmend.app with:
- Description of the requested feature
- Use case or business need
- How it would improve your workflow
Website
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